Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") are a binding agreement between you and William Scott, an individual sole proprietor doing business as "PawSync," based in Pennsylvania, United States ("PawSync," "we," or "us"). By creating an account or using PawSync (the "Service"), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. By using PawSync, you represent that you meet these requirements and that the information you provide is accurate.

3. The Service

PawSync is a household pet-management tool for tracking feeding, tasks, health records, medications, appointments, and related care activities. The Service is provided on an "as is" and "as available" basis. Features described as "always free" — including the Lost Pet SOS and Toxicity Checker — remain available without charge, but are reference tools and are not a substitute for professional veterinary care.

4. Accounts and Households

You are responsible for safeguarding your account credentials and for all activity under your account. Household owners control who is invited to a household and what permissions sitters and care-team members are granted. You agree to provide accurate information, to keep it up to date, and to notify us promptly of any unauthorized use of your account.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to access data belonging to other households or circumvent access controls.
• Interfere with, disrupt, or place undue load on the Service or its infrastructure.
• Upload content you do not have the right to share, or content that is harmful, infringing, or unlawful.
• Reverse-engineer, scrape, or attempt to extract source code or data except as permitted by law.

6. Subscriptions and Billing

Paid plans are billed through Stripe on a recurring basis until cancelled. You can manage or cancel your subscription at any time from the billing section in Settings; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law. We may change plan pricing with reasonable advance notice, and changes apply to billing periods after the notice takes effect.

7. Your Content

You retain ownership of the pet, household, and care data you enter. You grant PawSync the limited, non-exclusive rights needed to store, process, and display that data to you and the people you authorize, in order to provide the Service. You are responsible for the content you upload and for having the rights to share it. See our Privacy Policy for how data is handled.

8. Third-Party Services

The Service integrates third-party providers (such as Supabase, Vercel, Stripe, Google Places, and Open Food Facts). Your use of those integrations may be subject to the providers' own terms, and we are not responsible for third-party services or content. Links and data returned from third parties are provided for convenience and without warranty.

9. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. PawSync does not provide veterinary, medical, or emergency services. Toxicity information is based on publicly available ASPCA data and may be incomplete. In an emergency, contact your veterinarian or the ASPCA Animal Poison Control Center at (888) 426-4435. Reminders and notifications are provided on a best-effort basis and should not be relied upon as the sole safeguard for time-sensitive care.

10. Limitation of Liability

To the maximum extent permitted by law, PawSync and its operator are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from your use of or inability to use the Service. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the claim or USD 100.

11. Indemnification

You agree to indemnify and hold harmless PawSync and its operator from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, your content, or your violation of these Terms or of any law or third-party right.

12. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if these Terms are violated or to protect the Service or its users. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, and indemnification) will continue to apply.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict-of-laws rules. Before filing a claim, you agree to first contact us and attempt to resolve the dispute informally for at least 30 days. If we cannot resolve it, the dispute will be subject to the exclusive jurisdiction of the state and federal courts located in Pennsylvania, and you and PawSync consent to venue there.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated revision date. Continued use of the Service after changes take effect constitutes acceptance.

15. General

These Terms, together with the Privacy Policy, are the entire agreement between you and PawSync regarding the Service. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a transfer of the Service.

16. Contact

Questions about these Terms? Email hello@pawsync.app.